Shipping policy

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship within Australia.

Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within 3 - 4 business days, Monday to Friday.

Shipping Time: Orders take between 5 - 6 business days (Monday to Friday) to arrive at the destination from the moment your order has been processed.

Cut-off Time: Orders placed before 5:00 PM (AEST) will be processed the same day; those placed after will be processed the next business day.

Delivery Time

Total Delivery Time: We require 8 - 10 business days (Monday - Friday) for your order to arrive from the point of putting in your order.

Shipping Process

Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Return Policy.

If you have any questions or need more information, feel free to reach out! Whether it's something small or you're just curious about something, don’t hesitate to contact us. We're here for you!

Contact Details

Store name: Saya Riverdane
Company name: Saya Riverdane Pty Ltd
Company Address: 1 Bay St, Glebe NSW 2037, Australia
ACN: 721 352 593

Contact Details

E-mail: support@saya-riverdane.com

Response time: 30 minutes - 24 hours

Opening hours:
Monday - Friday: 9:00AM - 6:00PM AEST
Saturday and Sunday: 10:00AM - 4:00PM AEST