Refund policy

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

Return Window: Items can be returned within 30 days of delivery.
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns

Return Instructions

To start a return, please follow these steps:

Step 1. Contact Customer Service: Email support@saya-riverdane.com with your order number, reason for return, and any supporting photos if applicable.
Step 2. Receive Return Authorization: Our team will respond and provide a return authorization and detailed instructions.
Step 3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
Step 4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or by us if defective or incorrect.

Refund Policy

Processing Time: Approved refunds will be processed to your original payment method within 5 days. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@saya-riverdane.com.

Exchange Policy

We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.

Exceptions and Special Cases

Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. 

Incorrect Product: If you receive an incorrect item (such as incorrect size or incorrect product), please contact us, and we’ll cover the return shipping and send you the correct item promptly.

Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Warehouse Address

Please send us an email at support@saya-riverdane.com so we can help you return your item(s) and provide you with our warehouse address.

If you have any questions or need more information, feel free to reach out! Whether it's something small or you're just curious about something, don’t hesitate to contact us. We're here for you!

Store name: Saya Riverdane
Company name: Saya Riverdane Pty Ltd
Company Address: 1 Bay St, Glebe NSW 2037, Australia
ACN: 721 352 593

Contact Details

E-mail: support@saya-riverdane.com

Response time: 30 minutes - 24 hours

Opening hours:
Monday - Friday: 9:00AM - 6:00PM AEST
Saturday and Sunday: 10:00AM - 4:00PM AEST